2Address.eu is a portal where you can book European transport services. Whether you are looking to book a transport for parcels, passengers or cars on platform we want you to have a positive experience shopping on 2Address.eu.
Please read on to find out more about your rights, as well as what is expected of you, as a buyer.
2Address.eu provides a portal for buyers to identify and book transport services from vendors across Europe. It is important to note that 2Address.eu is not a part of that transaction. By shopping on 2Address.eu, you understand that:
1.You are not buying directly from 2Address.eu, but from one of the many vendors that list their transport services on the 2Address.eu portal;
2.2Address does not pre-screen vendors and therefore does not guarantee or endorse any services sold on the portal or any content posted by vendors (such as photographs or language used in listings or shop policies);
3.Each vendor on 2Address.eu has their own processing times, delivery methods, and shop policies; and
4.As a member of the community, you have the opportunity to flag a listing or a shop that violates any of 2Address’s policies. To flag a listing or a shop please email admin@2address.eu. Flagging is confidential.
Communication via the Activity – Forum, Contact Vendor form and other direct messages
You can use 2Address’s Activity-Forum tool to communicate directly with vendors or other 2Address.eu members. The Activity-Forum are a great way to ask vendors any questions you have about an item or an order.
The Activity-Forum may not be used for the following activities:
1. Sending unsolicited advertising or promotions, requests for donations or spam;
2. Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;
3. Contacting someone after they have explicitly asked you not to;
4. Interfeing with a transaction or the business of another member.
Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on 2Address.eu.
Examples of interference include:
1. Contacting another member via 2Address.eu portal to warn them away from a particular member, shop or listing;
2. Posting in public areas to demonstrate or discuss a dispute with another member;
3. Purchasing from a vendor for the sole purpose of leaving a negative review;
4. Harassment: Any use of 2Address.eu Forum to harass other members is strictly prohibited. Similarly, the Forum may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away at admin@2address.eu
When you buy from a shop on 2Address.eu, you’re directly supporting an independent transport business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a vendor on 2Address.eu, you agree that you have:1.Read the route description and shop policies before making a purchase;
2.Submitted appropriate payment for the service(s) purchased; and
3.Provided accurate delivery information: collection and drop-off, to the vendor.
You also agree to comply with our 2Address.eu Payments Policy when you use 2Address.eu Payments.
Reviews are a great way to learn about a vendor, help good vendors build a strong reputation, or help warn other buyers about a poor experience.
You can leave a review, including a one to five star rating after you purchase a service via the portal. Your review and profile information will be publicly displayed on the vendor’s listing and review pages.
By leaving a review you acknowledge that your content may not:
1.You may not review a vendor if you have not purchased any of the services that the vendor has listed, you cannot review a vendor based on a service type that is not listed by that specific vendor
2.Contain private information;
3.Contain obscene, racist, or harassing language;
4.Violate our Anti-Discrimination Policy;
5.Contain prohibited medical drug claims;
6.Contain advertising or spam;
7.Be about things outside the vendor’s control, 2Address.eu or a third party like custom or border agency.
8.Contain threats or extortion;
9.Include shilling or otherwise falsely inflate a shop’s review score; or
10.Undermine the integrity of the Reviews system.
Vendors may respond to reviews. Vendors’ responses to reviews must also comply with this policy.
We reserve the right to remove reviews that violate our policies or Terms of Use.
As a member of 2Address.eu, you have the opportunity to create and upload a variety of content. In order to keep our community safe and respectful, you agree that you will not upload content that is:
1.Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
2.Obscene or vulgar;
3.In violation of someone else’s privacy or intellectual property rights; or
4.False, deceptive or misleading.
2Address.eu’s Complaint Support System
Although 2Address.eu is not directly involved in a transaction between a buyer and a vendor, we provide a Complaint Support system in the unlikely event that your order does not go as expected. By using 2Address.eu’s Complaint Support System, you understand that 2Address.eu may use your personal information for the purpose of resolving disputes with other members. You can use 2Address.eu’s Complaint Support System to come to a resolution with the vendor in the event of a non-delivery of a service if the service delivered was not as per the item listing. In order to submit a request as part of the Complaint Support System please email admin@2address.eu and provide all information relevant to your order.
Non-Delivery
A non-delivery occurs when a buyer places an order for a transport service that is not provided. The following are examples of non-delivery cases:
1.There is no proof that the service has been performed.
Not as Described
A route is not as described if the buyer can demonstrate that it is significantly different from the vendor’s listing description or photos. Here are a few examples of not as described cases:
1.The service is of a different type
2.The service is available at a different time, date or location
3.The vendor failed to disclose that a service type, route or location is no longer available
4.The pick-up and/ or the drop off is not of the type mentioned in the listing or from the location or dates described.
5.The condition of the service is misrepresented: e.g., the conditions of travel that are described are not reflected by the reality
Late deliveries
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
1.The services were ordered for a specific date, type of transport or for specific stops or locations
2.The services are rendered useless after that date.
3.The vendor did not provide the service as per the route description or as agreed via other platforms of Communication: The Activity-Forum or direct messages
If 2Address.eu determines that a service is not as described, the vendor will be required to refund the order, in full, in the currency of the initial payment.
Ineligible Transactions
Some disputes don’t qualify for 2Address.eu’s Complaint Support System. These include:
1.Orders for services that have not been placed utilising the portal, even if they are associated with vendors or services that are publicly listed on 2Address.eu
2.Transport services associated with items that are not prohibited from being transported in the European space
3.Transport of passenger that do not have the right to travel between the departure and arrival country.
4.Routes that are accurately described but don’t meet a buyer’s expectations.
5.Cost of delivery disputes.
Requesting a Cancellation
Only vendors may cancel transactions. Buyers may request that a vendor cancel an order via 2Address Activity – Forum or Direct messages to the vendor. Note that all cancellations must comply with our Anti-Discrimination Policy.
This policy was published on 1st September 2019 and takes effect immediately. This policy is a part of our Terms of Use.
By shopping on 2Address.eu, you’re agreeing to this policy and our Terms of Use.
